Implementation Consultant

Profile

Implementation Consultant

at Acquia

Madison, Wisconsin, United States

Chase passion. Pursue wellness. Be the best part of our customers’ day. These are some of the core values we hold at Widen, and why we’ve repeatedly been voted one of Madison's Best Places to Work since 2015. Established in 1948, we build high-performing software that empowers organizations to create impactful, meaningful, and measurable brand experiences. Embracing innovation and change, we’ve evolved from a small engraving business to a global software company by putting our customers at the forefront of all we do. Headquartered in Madison, Wisconsin, USA, and London, UK, Widen is a family-owned business with over 70 years of growth driven by unparalleled service and fueled by a community of 660 customers. Let's flourish, together.

Summary

The Consultant - Implementation provides project management and consultative support to customers going through the implementation process. From project plans, meeting agendas, onsite consultation, creating configurations, and training, this role manages the entire software setup process from kickoff to launch.

Essential Duties

Support multiple customer-facing projects simultaneously

Interact with other members of all Widen teams to effectively handle customer questions and issues to be resolved

Configure sites based on customer goals

Work closely with Technical Support and Development on issues that require a greater technical understanding

Participate in metadata projects to improve discovery and access to digital content

Assist in ongoing process refinements, including the updating or creation of customer-facing material and templates

Prioritize diversity, equity and inclusion in your every day work to create an environment of respect

Protect the confidentiality, integrity, and availability (CIA) of Widen and customer information held, in any form

Perform other duties as assigned

Essential Qualifications

Excellent listening skills with the ability to listen to customers and discern the best course of action for them

Highly proficient with Microsoft and Google Suite

Excellent organization skills and extremely detail-oriented

Strong technical skills and willing to learn and adopt new technologies

Strong appetite for learning with a desire for continuous improvement and growth

Self-motivated, self-managed, and coachable; ability to work independently and as part of a team

Excellent written and verbal communication skills

Strong in-person and online presentation skills

Strong interpersonal skills

Ability to thrive in a dynamic, fast-paced work environment

Ability to work with many different types of customers in a friendly and rewarding way, representing the Widen culture

Preferred Qualifications

Bachelor’s degree from an accredited college or university

Knowledge in the areas of user search behavior, metadata, and taxonomy

Basic understanding of the creative process for photography, marketing collateral and videography

Experience as a system administrator or Digital Librarian for a Digital Asset Management platform

Experience in other software or platforms such as Salesforce, Asana, Google Suite, Adobe Creative Suite, Zoom, Slack, Brightcove or Trello

Widen offers an extensive benefits package, including medical, dental, vision, life, and disability insurance; 401(k) with company match; and PTO. Besides the competitive compensation and benefits package, Widen believes in a flexible work schedule, community involvement, parental leave, life-work balance, and the benefit of wellness.

Employees have the option to work remotely, from the Madison office, or a mix of both. Access to the office and other amenities are available to all employees — no matter their chosen work setup — to keep teams safe, healthy, and connected in the interim.

Widen is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

Company info

Acquia
Website : https://www.acquia.com