Senior Consultant

Profile

Best Buy

The Best Buy Senior Consultant focuses on providing our customers with service, consultation, and basic design solutions. They have skilled expertise in building complex solutions across multiple product categories and services. Best Buy Senior Consultants meet our customers in their homes, in stores, or virtually. They are responsible for building a book of business to deliver personalized ongoing experiences for all Best Buy Brands.

At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.

We are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.

Key Responsibilities

Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.

Guides customers through complex solutions across multiple product categories and services in home, in-store, and virtually.

Creates custom customer solutions and inspires confidence in the purchase decision.

Seamlessly incorporates knowledge across all categories to build broader, more impactful solutions.

Exercises relationship skills and adaptation when navigating between the customers' home, retail stores, and virtual environments.

Builds client relationships and practices consistent follow-up within their personalized book of business to understand the client and their future needs or opportunities.

Supports projects from start to finish while acting as a liaison for the client.

Coordinates My Team system for clients to see the project from initial vision and development to delivery and installation.

Maintains relationships with other employees across channels through coaching and supervision to ensure a smooth process with consultants.

Manages the customer interaction from pre-call, to walk-through, to installation and post-sale follow up.

Delivers solutions across every channel of Best Buy with a full understanding of all sales and transactional systems.

Connects customers with appropriate experts within the organization.

Navigates services and solutions of Best Buy capabilities to pair customers with the appropriate level of sales support from Consultants to Designers and Account Managers as needed.

Basic Qualifications

1 year of experience building complex solutions in sales, customer service, or related fields

2 years of experience selling in specialty or premium product categories, luxury brands, and/or custom design environments

Must be at least 21 years of age

Must have a current, valid driver's license

No more than a combination of two moving violations/at-fault accidents within the past three years

No DUI/DWI or Reckless Driving violations in the past three years

Preferred Qualifications

1 year of leadership experience in related field or Military leadership equivalent

2 year of experience in Client Relationship Management (CRM)

Company info

Best Buy
Website : http://www.bestbuy.com