Customer Service Advisor

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Customer Service Advisor - inside IR35 - Sheffield - 12 months
Our client is looking for a Customer Service Advisor to optimise the work allocation and distribution for provision and repair tasks to a multiskilled workforce utilising allocation systems from day -5 down to on the day. There is also a requirement to manage escalations/date expedites in a timely and professional manner via written and verbal communications, as well as working closely with Area Engineering and Control Managers in relation to
I will:
* Work closely and collaboratively with the field engineers as appropriate to ensure best customer fit.
* Monitor field allocation systems to ensure effective deployment of field resource
* Use appropriate tools & systems to identify risks and issues with resource allocation profile and flag to the appropriate control and/or Area Engineering manager
* Manage on the day customer escalations/expedites by utilising all resourcing solutions, including 3rd party resource.
* Manage the incidents as appropriate to my assigned area in conjunction with the relevant contributing departments in order to meet SLA.
* Effectively deploy Field resource to ensure maximum utilisation and efficiency
* Work in a collaborative way that ensures the availability of resources within agreed lead times
* Work closely with the Central Resourcing Co-Ordinator
* Manage the Switch & Power Routines activities as appropriate
* Seek to continually improve the controls' processes and ways of working
* Effectively manage task enablement for provision and repair to meet the required appointment date/s or SLA's
* Manually build tasks to meet the required appointment dates where automation is not in place e.g. Cloud Voice
The skills & experience you need
Experience with the Microsoft Office suite is essential.
Good verbal and written skills.
Product knowledge would be an advantage but not essential
Good problem solving skills
Logical and methodical
Must be able to multi-task and work well under pressure.
Please send in an up to date CV.
LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
Contact Name:
Bethany Tarr
Reference:
TJ/662/1414BZT_1645524803
Job ID:
3050306

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