Lead Consultant SAP CRM / EIC

Profile

Infosys has developed a world-class business consulting model to ignite technology-led transformation for enterprises. Our team is led by senior consultants with extensive experience in business strategy development. Organized around business verticals, such as banking, retail and telecom, these consultants and their teams ensure that our solutions are enriched with all the advantages that deep domain expertise brings.
Wanted: Global Innovators To Help Us Build Tomorrow’s Enterprise
As a Lead Consultant, you will be an expert contributing to different phases of the consulting lifecycle. You will be intensely involved in business process consulting; you will define the problem, propose and create the solution. You will also play an important role in the development, configuration and deployment of the overall solution. You will guide teams on project processes, deliverables and contribute to the proposal development, client training and internal capability building and help detail the project scope. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.
Location for this position is Chicago, IL. This position may require 10% travel
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1b or otherwise).
Qualifications
Basic
Bachelor’s degree or foreign equivalent required. Will also consider one year of relevant work experience in lieu of every year of education.
At least 7 years of experience with SAP Implementation / SAP Roll outs / SAP Production Support projects
Preferred
At least 5 years of experience in SAP CRM, SAP EIC (Employee Interaction Center) or CIC (Customer Interaction center) implementation and and WEB UI configuration
Knowledge on CTI and E-mail integration/configuration with CRM-IC
Knowledge on SAP HCM integration with SAP CRM using ALE/IDOC.
Reporting in interaction center with connectivity to BI system
Will be key person & responsible for implementation/Production Support activities related to SAP CRM modules and prepare Functional Specifications for Reports, Interfaces, Conversions, or Extensions Elements.
Experience in client facing, understanding client requirements and preparation of required project documents.
Providing input / consulting to client during various project phases/environments vis. Implementation, warranty support, Production support etc.
Experience with Project and talent management
Experience and desire to work in a management consulting environment that requires regular travel
About Us
Infosys is a leading provider of next-generation consulting, technology and outsourcing solutions. We are dedicated to helping organizations; build tomorrow’s enterprise and advance the way the world works. That's why Forbes ranks us 19th among the top 100 most innovative companies. Our employees partner with clients to transform their business - one conversation; one idea; one insight at a time. While we are at it, some things remain unchanged: the unwavering ethics, transparency and respect behind everything we do. We will always be a company powered by intellect and driven by values. So, if your passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you.
Infosys Technologies Ltd
Web: ****

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