ServiceNow Technical Consultant

Profile

ServiceNow Business Technical AnalystServiceNow Business Analyst serves as the lead facilitator between Aon stakeholders and the development team by developing a deep understanding our stakeholders' needs and communicating these within the context of the ServiceNow platform. Business Analyst plays a key role in the success of the projects through the entire project lifecycle. Using proven methods and tools, BA will participate in project planning, analysis of stakeholders' needs, capture, validation and management of requirements, business processes, high-level solution design, and test case design. BA will work within the broader project team in close collaboration with Aon ServiceNow team and Platform owner, stakeholders, and technical architect. BA will work on projects that use Agile Scrum, Waterfall or hybrid delivery methods. ResponsibilitiesForm a partnership with the Aon Service Delivery and ITSM teams to deeply understand their requirements. Collect, review, analyse, and manage business, user and system requirements from Aon stakeholders to create clear, concise, and correct user stories.Bridge the gap between business and technology ensuring common understanding and alignment of business / technology including functional (for business needs) and non-functional requirements (quality attributes, scalability, interfaces, constraints, etc.)Convey business requirements and design concepts with models such as gap analysis, use cases, prototypes, etc. as appropriateCreate, refine, and maintain functional requirements/user stories/use cases and associated deliverables – process flows, test cases, etc. to meet development and stakeholder needsProvide project management support using accepted project management processes, tools, and techniquesManage and / or execute the UAT process by performing smoke testing, test case validation, and obtaining business approvals on UAT for scheduled deployments.Contribute in a collaborative way to the team with information-sharing and cooperationSkills and attributes for successTo be successful in this role, BA should have:Post-secondary degree or diploma in Commerce / Business Administration, Applied/Computer Science, Engineering, or other related equivalentStrong knowledge of project and software development methodologies / techniquesSolid presentation, facilitation, interview, and workshop skillsStrong interpersonal, negotiation, and conflict-management skillsThe ability to work on multiple projects at the same time and under tight deadlinesThe ability to navigate ambiguity, overcome confusion, and simplify complex situationProficiency in capturing and documenting business requirements, functional specifications, test scenarios/scripts, data models and business proceduresStrong process flow and diagramming skillsExperience creating and delivery of training materialsExperience with testing including the use of Quality Centre Strong interpersonal skills; strong relationship management and negotiation skillsStrong critical thinking and problem-solving skillsStrong communication skills - verbal, written, listening and presentationIdeally, BA will also have:Business Analyst certification, IIBA, PMI – (PBA), or equivalent Fluent in ServiceNow or Service Management technologyWe look for the following attributes in our successful candidates:Agile and innovative individuals who can manage in an environment of change and ambiguity to help us take bold and strategic moves in this rapidly evolving environmentCreative thinkers who take initiative and are capable of building, launching and managing projects/programs that drive results for our customersProblem solvers with the ability to analyze and prioritize to meet the client’s business objectivesCollaborative team players with superior influencing skills, who build relationships easily across various stakeholder groups to move initiatives forwardCertifications RequiredITIL Foundation Scrum certified (desirable)ServiceNow Certified System Administrator (must have)Specific modules: micro-certifications  2522600,qualifications:UNAVAILABLE,responsibilities:ServiceNow Business Technical AnalystServiceNow Business Analyst serves as the lead facilitator between Aon stakeholders and the development team by developing a deep understanding our stakeholders' needs and communicating these within the context of the ServiceNow platform. Business Analyst plays a key role in the success of the projects through the entire project lifecycle. Using proven methods and tools, BA will participate in project planning, analysis of stakeholders' needs, capture, validation and management of requirements, business processes, high-level solution design, and test case design. BA will work within the broader project team in close collaboration with Aon ServiceNow team and Platform owner, stakeholders, and technical architect. BA will work on projects that use Agile Scrum, Waterfall or hybrid delivery methods. ResponsibilitiesForm a partnership with the Aon Service Delivery and ITSM teams to deeply understand their requirements. Collect, review, analyse, and manage business, user and system requirements from Aon stakeholders to create clear, concise, and correct user stories.Bridge the gap between business and technology ensuring common understanding and alignment of business / technology including functional (for business needs) and non-functional requirements (quality attributes, scalability, interfaces, constraints, etc.)Convey business requirements and design concepts with models such as gap analysis, use cases, prototypes, etc. as appropriateCreate, refine, and maintain functional requirements/user stories/use cases and associated deliverables – process flows, test cases, etc. to meet development and stakeholder needsProvide project management support using accepted project management processes, tools, and techniquesManage and / or execute the UAT process by performing smoke testing, test case validation, and obtaining business approvals on UAT for scheduled deployments.Contribute in a collaborative way to the team with information-sharing and cooperationSkills and attributes for successTo be successful in this role, BA should have:Post-secondary degree or diploma in Commerce / Business Administration, Applied/Computer Science, Engineering, or other related equivalentStrong knowledge of project and software development methodologies / techniquesSolid presentation, facilitation, interview, and workshop skillsStrong interpersonal, negotiation, and conflict-management skillsThe ability to work on multiple projects at the same time and under tight deadlinesThe ability to navigate ambiguity, overcome confusion, and simplify complex situationProficiency in capturing and documenting business requirements, functional specifications, test scenarios/scripts, data models and business proceduresStrong process flow and diagramming skillsExperience creating and delivery of training materialsExperience with testing including the use of Quality Centre Strong interpersonal skills; strong relationship management and negotiation skillsStrong critical thinking and problem-solving skillsStrong communication skills - verbal, written, listening and presentationIdeally, BA will also have:Business Analyst certification, IIBA, PMI – (PBA), or equivalent Fluent in ServiceNow or Service Management technologyWe look for the following attributes in our successful candidates:Agile and innovative individuals who can manage in an environment of change and ambiguity to help us take bold and strategic moves in this rapidly evolving environmentCreative thinkers who take initiative and are capable of building, launching and managing projects/programs that drive results for our customersProblem solvers with the ability to analyze and prioritize to meet the client’s business objectivesCollaborative team players with superior influencing skills, who build relationships easily across various stakeholder groups to move initiatives forwardCertifications RequiredITIL Foundation Scrum certified (desirable)ServiceNow Certified System Administrator (must have)Specific modules: micro-certifications ,skills:UNAVAILABLE,workHours:UNAVAILABLE,jobBenefits:,datePosted:2023-03-07T08:49:00 0000,employmentType:FULL_TIME,educationRequirements:UNAVAILABLE,salaryCurrency:USD,baseSalary:{@type:MonetaryAmount,currency:USD,value:{@type:QuantitativeValue,value:0,minValue:0,maxValue:0,unitText:YEAR}},validThrough:2023-03-14T13:00:00 0000,industry:UNAVAILABLE,hiringOrganization:{@type:Organization,name:Aon Corporation,sameAs:****Tower, Plot 13,14,15, SJR iPARK. Floor 4nEPIP Industrial Area, Phase 1, Whitefield Main Road, Whitefield,postalCode:560066,addressCountry:India}}}

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