Senior Manager Business Architecture Consulting Global

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***This role is based at one of our corporate offices in McLean, VA, Dallas, TX, Memphis, TN, or can be Remote***

From smartphone capabilities like Digital Key to Hilton Connected Room that allow for integrated entertainment, temperature, and lighting controls, Hilton’s Global Technology team is responsible for creating the hospitality experience of the future – for our guests, owners, and Team Members. Through innovative technology development and deployment, this team ensures Hilton has the technology needed to support our continued global growth while remaining at the forefront of hospitality technology innovation.

What will I be doing?

The Senior Manager, Business Architecture Consulting – Global will play a critical role in Hilton’s new Property Engagement Platform (PEP) initiative with the goal to develop an innovative property platform in accordance with Hilton’s global business needs and deploy it to most of its estate in the next 3 years. You will collaborate with the program’s project managers to monitor and align program activities, and drive progress towards defined program goals. You will support the program’s leadership team by providing visibility into accomplishments, interdependencies, potential risks and issues.

The Senior Manager, Business Architecture Consulting – Global will also work closely with regional representatives across various functions to gain understanding of their strategic direction and provide the various technology teams with the business requirements necessary to deliver the intended business outcomes. You will be an important resource in bridging the gap between regional business needs and enterprise-wide capabilities.

More specifically, you will:


Partner with the PEP project managers and workstream leads to gain a deep understanding of workstream goals and activities, and facilitate alignment across all workstreams
Continuously look for process improvement opportunities to drive efficiency across the program
Monitor the day-to-day activities of the program and create comprehensive progress updates
Identify risks and issues and build mitigation plan with the help of project managers and workstream leads
Handle incoming escalations from hotels and corporate teams, and coordinate appropriate response with other project teams
Establish and maintain relationship with regional representatives across various functions and technology leads
Offer mentorship to regional representatives when new initiatives are being explored while maintaining discretion and confidentiality
Provide business requirements to technology leads for approved initiatives and support the initiatives through completion
Proactively seek to expand current knowledge of Hilton's technology capabilities
Effectively communicate with both technical and non-technical partners to create a mutual understanding of project goals, progress, and outcomes


What are we looking for?

The success in this role will demonstrate itself through the following attributes and skills:


Ability to collaborate effectively with multi-functional teams
Ability to communicate in a clear and concise manner with diverse audiences
Ability to acquire strong working knowledge of current and future technology capabilities
Excellent social skills to build trust and confidence to motivate and influence others
Demonstrates the highest standards of ethical behavior
Ability to take initiative to identify, prioritize and implement actions required to achieve goals
Adapts willingly to change
Ability to work well under pressure and successfully balance multiple and concurrent demands


To fulfill this role successfully, you should demonstrate the following minimum qualifications:


Seven (7) years of professional work experience in Technology or a related field
Two (2) years of Hospitality experience
Two (2) years of Project Management Experience
Knowledge of Jira, Confluence or MS Project
Additional Requirements: Occasional domestic and international travel (25%)


It would be helpful in this position for you to demonstrate the following capabilities and distinctions:


Bachelor’s Degree, or Associate’s Degree plus 6 years of Technology related experience, or High School Degree/GED plus 12 years of Technology related experience
Ten (10) years of professional work experience in Technology or a related field
Two (2) years of professional work experience in a multinational company
Experience with property management systems, i.e., Opera, OnQ PM, HotelKey
Solid understanding of Hilton’s systems (PMS, CRS, downstream systems) and interfaces


What is it like working for Hilton?

The future of hospitality is bright at Hilton (****a leading global hospitality company with a diverse portfolio of world-class brands (****. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits (**** such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive (**** environment for all. Check out the Hilton Careers blog (**** and Instagram (**** to learn more about what it’s like to be on Team Hilton!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of their role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days

after completing one year of full employment, up to 12 weeks of parental leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, travel insurance, a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $120,000-$165,000 and is determined based on applicable and specialized experience and location.Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.#LI-REMOTE

Job: Technology Operations

Title: Senior Manager, Business Architecture Consulting – Global

Location: null

Requisition ID: COR013NK

EOE/AA/Disabled/Veterans

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