Deskside Technician II

Profile

Who we are
**MEMBERS ONLY**SIGN UP NOW***. is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
What will you do?
Supporting IT equipment in large corporate environment
Desktop/laptop tech support (Mac and PC)
Windows 7/10 operating systems
Support mobile devices, printers, scanners, wireless, VPN, etc.
IMAC Support - IT equipment Install/Move/Add/Change
Maintain repairs, spare parts, and components
Research and troubleshoot problems
Maintain system configurations and documentation
Track and resolve customer incidents and requests through the client's ticketing tool
Troubleshoot and resolve hardware and software issues for Windows devices
Backup, restoration, and migration of user data
Smart Hands support with networking, server, and telecommunications technologies
Printer and peripheral device support
Inventory management of IT assets including asset auditing
Ability to research and follow appropriate KB articles
Ability to work on-call and other after-hours support needs
May provide Executive support
Various other tasks associated with deskside services
May need to be available to provide support at other client locations as needed
Other duties as assigned
What you'll get
Work with brilliant minds, often within a global capacity;
Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
Opportunity to participate in professional development eLearning programs within the **MEMBERS ONLY**SIGN UP NOW***. University, and other virtual training as well.
Why we're different
Brazilian and privately owned company;
Agility, flexibility, and innovation are in our DNA;
Flat organizational structure which enables faster communication and decision making;
Take a look for yourself
Here's one of our own, talking about the culture, space and growth opportunities: ****Job requirements
Knowledge of new computer system installations and data restore.
Knowledge of shipping new computers and processed returned computers in the asset management system.
Provide technical and application support related to PC refresh and data-migration initiatives.
Knowledge of installing all necessary software (manually or SCCM) and verified functionality.
Knowledge of Imaging laptops and desktops with prebuilt images, using SCCM to complete the process.
Knowledge of building custom desktops and configure them with company specific hardware peripherals and software applications.
Strong ITSM/ServiceNow and Remedy knowledge is required.
Strong documentation and troubleshooting skills required.
Able to work evenings and possible traveling for remote lease refresh projects.
Troubleshoot and repair equipment
Verify the integrity of accessories and clean the equipment
Configure equipment to customer specification
Install RAM, hard drives, video cards, CD-ROM's, and other peripherals
Keep the tracking and inventory databases up to date inside Service Now
Set, configure, and troubleshoot PC/laptop and printers in a LAN environment
Analyze, test and evaluate new products
Maintain library of current BIOS, drivers and patches for supported equipment
Support remote access for laptop users, maintain call tracking, and inventory databases
Basic ability to use personal computer and software application
Basic knowledge of application, connectivity, hardware, peripherals including printers and scanners, network tools, and TCP/IP protocol
Basic knowledge of new technology in the information technology field
Basic knowledge in a variety of PC software programs, remote tools
Basic knowledge interfaces
Basic knowledge of MIS environment
Basic knowledge of data and mobile device support
Valid Driver's license required
Fully vaccinated against Covid-19

Company info

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