Salesforce Field Service Technical Architect

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Ready to fast-track your Salesforce career
Join the largest team of Salesforce certified professionals in the industry and champion innovation, leverage deep and cutting-edge Salesforce expertise and pioneer solutions to help transform the worlds leading organizations and governments.
Ready to solve complex problems Advance your skills Deliver next-generation Salesforce solutions?
Now is the perfect time for you to join the Accenture Salesforce team, where you will:
- Expand your experience with over 200 intelligent tools across all 12
Salesforce-recognized industries.- Lead in the development and implementation of new Salesforce-based
solutions.- Benefit from our long-standing partnership with Salesforce to access the
coolest Salesforce technologies, like Lightning, Einstein and Bolt, so you can
put them to meaningful applications at scale.- Join more than 11,800 skilled Salesforce professionals, collaborating across
multiple areas to drive enterprise-wide transformational projects on a global
scale.- Build new skills and strengthen your expertise with unparalleled training and
supportwhether you're taking the more than 4,200 unique Salesforce
certifications or working towards your Certified Technical Architect (CTA)
certification.
Join Accenture and be empowered with innovative tools, continuous learning and a global community.Job Description:Accenture's Salesforce Business Group is looking for dynamicSalesforce Field Service TechnicalArchitects who will focus on implementing Salesforce.com based Field Service products with enterprise clients. The ideal candidate will work closely with our clients, the vendor team, and our internal delivery teams in developing robust, scalable and flexible solution architectures for various customer projects including designing prototypes, building proof of concepts, and preparing architecture roadmaps.Please note: The safety and well-being of our people continues to be the top priority, and our decisions around travel are informed by government COVID-19 response directives, recommendations from leading health authorities and guidance from several infectious disease experts.
For now, all Accenture business travel, international and domestic, is currently restricted to client-essential sales/delivery activity only. When/if travel resumes, travel for this role is expected to be 50% or less. Typical Day Snapshot Salesforce Field ServiceTechnicalArchitect
While we'd love to say that there is a typical day in the life of a consultant, we all know that every day will be different! Some of theday to daychallenges of this role will include:
- Lead and facilitate discovery and scoping sessions withclients- Understand client business process and potential constraints (budget, time
line, expertise, etc.) to define optimal and reasonable project scope
andexpectations- Create and defend solution estimate andSOW- Incorporate past experiences, business savvy, creative and out-of-the-box
thinking in designing solutions; offer multiple, potentialsolutions- Coordinate with Technical Architects/CTA's, integration, and data consultants,
and others, as needed, for specific technical designrequirements- Provide recommendations on third-partyapplications- Manage expectations with clients, Accenture colleagues, as well as SFDC and
other 3rd parties - i.e., be able to influence and guide towards
successfuloutcomes- Disseminating best practices on solution positioning and delivery.- Own the solution and provide architectural oversight of the solution through
out theproject- Provide guidance and advisory support to project team on implementation
approach and complex configurationissues- Participate in QA checkpoints during delivery to provide guidance and ensure
solution aligns with originalscope- Work with project team to develop and validate estimates to support any
ChangeOrders- Participate in project status meetings, as requested by the Delivery
Lead/Project Manager- Contribute to estimating and SOW templates for futurephases- Leading business and technical requirements definition and
prioritization/scoping of requirements- Understand SFS Scheduling and optimization configuration, out-of-box
capabilities and configuration of scheduling policies, work rules & Service
Objectives- Understand Field Service Mobile app capabilities, including offline architec
ture, capabilities and how to complement it with other supporting architecture
including Salesforce Mobile app and third-party mobile applications- Understand SFS resource management, contractors, timesheets, operating
hours, shifts, primary and secondary territory setup. inventory management
(return, request & track)- Understand API capabilities to integrate in and out of Salesforce and SFS API
capabilities- Understand Salesforce Field Service (SFS) architecture, Work Order and
Service Appointment life cycle, bulk scheduling, dispatch, un-schedule.
Preventive maintenance and configuration of Dispatcher Gantt- Maintaining and coordinate communication with the customer throughout
each project.- Mentoring more junior team members in business analysis, project manage
ment, and Salesforce.com best practices.
Basic Qualifications:- Minimum of5yearsexperience working ontheSalesforce.complatform- Minimum of 2 yearsexperiencein cloud based field service solutions.- Minimum of 3 years experience in the capacity of a Technical Consultant
and/orTechnicalArchitect.- Bachelors degree or equivalent (minimum 12 years) work experience. (If
Associates Degree, must have minimum 6 years workexperience)PreferredSkills:- Strong technical background, analytical, and problem-solving- Experience in migrating customers from click software to Salesforce Field
Service (SFS)- Experience in hands on design, prototyping, configurations, testing and other
implementation activities.- Experience in scoping, planning, and presenting project plans.- Experienceas a team member of successful software project implementa
tions related to Service Cloud, orService Max.- Awareness of web, database, andobject-orientedsoftware technologies, and
salesforce.com / force.com.- Experience in a consulting organization.- Must possess strong communication and interpersonal skills.
As required by Colorado law under the Equal Pay for Equal Work Act, Accenture provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is 119,880 197,900 and information on benefits offered is here. (****COVID-19 update:
The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.
Subject to applicable law, please be aware that Accenture requires all employees to be fully vaccinated as a condition of employment. Accenture will consider requests for accommodation to this vaccination requirement during the recruiting process.
What We Believe
We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (****Equal Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Accenture is committed to providing veteran employment opportunities to our service men and women.
For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement (****.
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please ****, send us an email (**** or speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
Categories
Human Resources
Previous Job:
ATM Tester- 4087813
Accenture
Charlotte, NC 28230 US
Next Job:
Buy Desk Senior Team Lead
Accenture
Austin, TX 78703 US
Posted:
2022-02-25
Expires:
2022-03-27
Accenture

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