ServiceNow Technical Consultant

Profile

Alexander Open Systems (AOS) is the leading consultative technology partner in the Midwest. AOS specializes in consulting, designing, implementing and supporting Local, Wide Area and Wireless Networking, Communication and Collaboration, Data Center, Physical and Information Security solutions. As well we provide consulting, integration and implementation services around selected applications in the area of GRC and ITSM. We partner with our customer to align business objectives with the right technologies to meet the desired results, such as: maximizing effectiveness, improving customer satisfaction, and increasing profitability.
AOS places the highest priority on responsive and professional customer service with integrity. That approach is responsible for AOS’ growth from three employees to nearly 400 today, across ten states. AOS Consulting is the Security Division of AOS and this position is within the AOS Consulting organization.
LOCATION:
Kansas City, St. Louis, Omaha, Des Moines, Oklahoma City, Quad Cities, Little Rock, Tulsa, Dallas, Wichita, Topeka, Springfield(MO), Rogers(AR) or Sioux Falls preferred. Other locations will be considered for the right candidate
SUMMARY:
These positions report to the ServiceNow Practice Lead within AOS’ Consulting organization. These roles are for both lead and contributor implementation consultants in support of the successful delivery of the ServiceNow platform in client environments. Ideal candidates possess a proven track record of being an outstanding implementation consultant and delivering value to clients. AOS expects its consultants to be able to support business development activity in addition to project delivery responsibilities. Experienced ServiceNow administrators that may not have implementation experience are also preferred for this role. Candidates that have experience with Enterprise Software Solutions, Help Desk / IT Service Management Solutions, and/or Software As A Service solutions in a client environment is a plus.
RESPONSIBILITIES:
Lead/support all aspects (technical & functional) of project and solution delivery including: Application Configuration
Workflow Configuration
Development of required client specific reporting and homepages
Configuring required integration components (SSO, LDAP, etc.)
Configuring required automation with Orchestration (Run Book Automation)
Interface with ServiceNow teams as appropriate
Function as a key member of the overall project implementation team
Prepare client facing and internal deliverables
Work with AOS account teams to identify and progress opportunities to provide additional value to our clients
Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
Contribute to the development of the ServiceNow practice
EXPERIENCE
1 year of experience as a ServiceNow implementation consultant or ServiceNow administrator preferred
Experience with Web and other Technologies (XML, HTML, JavaScript, Web Services, ASP, .Net, C#, MS SQL Server, etc.)
Knowledge of technical components such as LDAP, VPN, SSO and other such technologies Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word, MS Project and PowerPoint)
Experience with ITSM Best Practices
Business Needs Analysis & Business Modeling skills, the ability to define the client’s requirements within the context of their business. Ability to assess the opportunities, benefits, risks, and success factors of a potential solution
Strong interpersonal skills; customer-centric attitude; ability to deal with cultural diversity including: Decision-Making — Ability to use logical sound judgment and experience to determine the appropriate course of action based on scenario, procedures, and guidelines, for a given situation
Problem-Solving — Gather and use information needed to develop effective solutions to difficult problems or situations
Facilitation and Meeting Management — Guide the activities of an individual, group, or team toward a desired result or outcome. Drive consensus and team ownership of decisions
Influencing Others — Ability to assert ideas and persuade others to commit action (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems
Conflict Management and Negotiation — Ability to come to sound agreements with counterparts in business or organizational situations where there is disagreement or differences in interest
Proven team player
Strong organizational and analytical skills
5 years of experience working with Enterprise Software companies and/or Consulting companies is a plus
Familiarity with SaaS deployments and it’s supporting architecture is a plus
Experience with BMC Remedy, HP ServiceManager, CA Service Desk Manager, FrontRange Heat, LANDesk Service Desk, or Microsoft Service Manger is a plus
EDUCATION and/or CERTIFICATIONS:
Bachelor's degree, preferably in Information Technology
ITIL V2 or V3 Foundations Certification – preferred
ServiceNow certifications - preferred
EOE M/F/D/V
Susan Brown
Alexander Open Systems
12851 Foster St Ste 200
Overland Park, KS 66213
****
Web: ****

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