Social Media Consultant

Profile

SUMMARY/PURPOSE
IMN is hiring a Social Media Consultant, located in our Waltham, MA location, who will work directly with our Loyalty Driver & Social Media clients to assist them in the development and deployment of their social media program and their monthly e-newsletter.
You will work with IMN's Social Media Program. IMN's Social Media creates and customizes a Blog that reinforces our clients branding, and posts content throughout the month to the Blog which will then automatically post to social media pages at optimized intervals.  As a Social Media Consultant you will work with clients to:
Create a custom branded blog
Customize Blogs, Facebook & Twitter Pages
Distribute IMN Loyalty Driver newsletter content to Social Networks
Upload product and dealer specific articles, coupons and offers
Manage clients social reputation and monitor review sites
Report and consult with client on audience trends and consumer engagement
In addition, you will be working with IMN's Loyalty Driver e-newsletter service which is used by leading auto dealerships nationwide to maximize the value of their customer relationships. A professional, fully-managed e-newsletter that is uniquely branded for each dealership and packed full of interesting articles and timely promotions, Loyalty Driver e-newsletters keep customers engaged over the long term. The result? Dealers drive revenue in sales, service and parts. See ****for details.
RESPONSIBILITIES/Essential Functions
Manage a client base of up to 50 Auto Dealers for their Social Media efforts and their monthly e-newsletter publications
Work closely with multiple IMN clients to set up new accounts and project manage a successful implementation of on-time and accurate delivery.
Interact daily with clients to set expectations and deadlines for deliverables for the managed service.
Manage project timelines and keep clients informed of deliverables and due dates.
Communicate best practices to client and act as a knowledge expert for IMN's Social Media Program and the Loyalty Driver e-newsletter.
Collaborate with IMN Content Team, Sales Managers and Graphics Team to successfully set and meet client expectations.
Incorporate content, graphic and administrative elements to update social media and to create the e-newsletter layout to meet IMN and client requirements.
Monitor your clients' social media program and e-newsletter quality and accuracy.
Monitor, report and consult best practices and guide clients on their social reputation
Research and recommend content ideas for social media publication.
Track and record project implementation and status for each individual social media program and the e-newsletter. 
Work with all IMN departments to manage resolution of client issues and problems.
Gather client feedback with regard to product functionality and share with the Product Development group.
Provide new client training and on-line demonstrations of IMN offerings as needed.
Provide back-up customer support via phone and email.
QUALIFICATIONS (skills/requirements):
We are seeking candidates who are highly motivated, can multi-task and prioritize, and have superb communication and customer services skills – with an unwavering focus on quality.  Other requirements include:
College degree or higher
Social Media experience preferred
Proven experience in client relations and/or account management
Ability to set and manage expectations, resource and time management
Ability to work well and contribute in a team environment and independently
Highly detail-oriented and quality-driven
Ability to multi-task and manage projects and clients
Knowledge of HTML and Internet software applications
Automotive experience and enthusiasm a plus
Ability to work weekends on occasion
IMN has over 3,000 active accounts globally representing a wide variety of industry sectors.
Current Openings
Account Manager
Account Manager - West Coast
Associate Editor
Collections Specialist
Graphics Designer
Marketing Programs Specialist
OEM Account Manager
Product Manager
Sales - Loyalty Driver
Sales Operations Analyst
Social Media Production Coordinator
Social Media Consultant
Job Descriptions for those marked with * will be posted soon!
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IMN
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