Senior Unified Communications Consulting Engineer

Profile

Fidelus Technologies is a leading provider of Unified Communication and Collaboration (UCC) Solutions. Our fanatical approach to client service coupled with specialized technical expertise, a full service offering and 10 years of experience in enterprise class solutions has given us a unique understanding of how UCC solutions can be leveraged within an organization.
At Fidelus our employees are our most important asset and we cultivate a highly collaborative environment. The Fidelus team is committed to the highest level of customer service to guarantee 100% client satisfaction. These high levels of customer satisfaction are attributed to Fidelus' culture and the quality of our workforce.
Our culture is the foundation for everything we do here at Fidelus. As part of this we have the following 10 core values which every member of the Fidelus team is expected to reflect in their day-to-day business.
1. Wow with exceptional service
2. Foster teamwork & friendships through open
& honest communication
3. Be passionate & make it happen
4. Strive for excellence
5. Be adventurous, creative and open-minded
6. Embrace & drive change
7. Evolve through growth & learning
8. Be inclusive & leverage diversity
9. Be humble
10. Foster a fun environment
Position Objective
Act as lead engineer to plan, design, implement and support complex, enterprise level Unified Communications Solutions.
Business/Client Responsibilities and Expectations
-Collaborate with Engineering Team members to ensure that the Fidelus Technologies project lifecycle approach is followed
-Plan, design, implement and support a full Cisco Unified Communications solution
-Present and make recommendations regarding deployment issues and challenges to the VP of Engineering, Director of Engineering or VP of Managed Services
-Develop strong relationships with clients to allow for the discovery of new business opportunities
-Identify potential challenges that may impact our client’s environment or our relationship with our clients and strategize for responding to challenges
-Communicate frequently with clients and Fidelus employees to meet all of the above business goals.
Engineering Responsibilities and Expectations:
-Develop comprehensive and detailed Unified Communications designs
-Lead Unified Communications deployments and direct team of project engineers, both Fidelus engineers and subcontractors
-Create detailed technical documentation and diagrams including, but not limited to:
Client system documentation
-Deployment templates and best practices guidelines
-Retain existing Cisco certifications or specializations, as well as any relevant non-Cisco certifications (i.e. VMWare, Microsoft, etc.)
-Attain new Cisco or non-Cisco certifications and specializations, as discussed with the VP of Engineering
-Partner with the Adoption & Evolution Team to develop and prepare training setups and to provide the necessary details to finalize documentation
Qualifications
-5 years of relevant experience. CCVP/CCNP Voice desired
-Must have extensive experience with Cisco Unified Communications Manager, Cisco Unity Connection/Unity in enterprise deployments, including bulk administration, provisioning and management of endpoints and user accounts in large-scale systems
-Proficiency with voice gateways: MGCP, SIP, H.323, SCCP, digital PRI/T1, analog FXO/FXS, Cisco Unified Border Element, media resources, SRST/SRSV
-Experience with Cisco Unified Contact Center Express, including but not limited to UC Manager integration, basic scripting, high availability clustering
-Solid experience with traditional PBX and voicemail system integration to a UC environment.
-Solid experience with CME/CUE.
-Solid experience with Cisco Unified Presence deployments with various client application integration: Cisco Jabber, Cisco Unified Personal Communicator, Microsoft Lync/Office Communicator, etc.
-Must have solid IP routing/switching and QoS skills
-Experience with virtualization, specifically VMware, Cisco UCS B/C-Series servers desired
-Experience with Cisco TelePresence video solutions desired
-Experience with Cisco audio and video conferencing solutions desired
-Strong verbal and written communication skills required
-Strong troubleshooting skills required
-Cultural fit!!!
Fidelus Technologies, LLC
240 West 35th Street
6th Floor
New York, NY 10001
Web: ****

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