Functional Excellence Programme Manager APAC Customer Care amp Supply Chain

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**Careers that Change Lives **
Together, we will change healthcare worldwide. Join us in our Mission to alleviate pain, restore health and extend life worldwide. Lets work together to address the universal healthcare needs and improve patients lives, optimize costs and efficiencies, and expand global access. Together, we can make a real difference in the global disparity in care. By providing quality care at the lowest possible cost, we will succeed as a company, and take the future of healthcare Further, Together.
**A Day in the Life**
Functional Excellence Programme Manager APAC Customer Care & Supply Chain
Responsible for driving Customer Care and Supply Chain Functional Excellence programme in APAC with the objective to improve customer and employee experience, and drive efficiencies through optimisation of process, technology, operating model and organisation. Key pillars of accountability:
Simplification: Identification of opportunities to improve employee and customer experience through simplification, standardization and improvement of core supply chain processes.
Automation and digitization: Implement tools and technology to transform manual and paper based processes to drive higher levels of efficiency. Identify opportunities to digitize processes and make step change in process automation.
Operating Models: Develop and deploy differentiated service and operating models, including assessment of centralization opportunities to leverage scale and efficiency opportunities
**Key Responsibilities:**
Overall programme/value stream lead to manage linkages and dependencies between supply chain workstream and projects in other functional areas, eg. OU/Commercial, Finance, IT and Commercial Excellence
Hands-on delivery of key projects within Functional Excellence strategy
Provide direction, coaching and subject matter expertise to other supply chain project leaders within the programme to ensure overall success
A key element will be to drive OTC (Offer To Cash) programme and leading one value stream by using lean methodology of continuous improvement, all project management tools, MOS principles, and lean Sigma tools.
Accountable for the overall performance of the value stream. Ensures reports are available to track performance against KPIs and drives improvement planning as needed.
Responsible to simplify processes, systems and policies within the Value Stream. Whenever possible, builds business cases and tracks benefits.
Facilitates a culture of cross functional / business collaboration through the matrix, making sure value stream members are aware of their role and impact on their role and impact in the E2E process. Bridges connections from one value stream to another and works together in the spirit of network of teams embracing a free flow of information and feedback. Ensures alignment and collaboration with other value streams to ensure E2E optimization across Value Streams. Makes sure new ideas are accessed, developed and adopted.
Identifies, in conjunction with leadership, direction and approach of Functional Excellence strategy, including identification of new opportunities to drive value within APAC Customer Care & Supply Chain organisation
Work closely with functional leaders to understand how work is done and evaluate need for change to existing models to meet business objectives at the lowest possible cost and required level of quality and service
Regularly evaluates progress and success with the team. Communicates status update and progress to the key-stakeholders.
Organize and facilitate cross-functional program teams, and identifies and drives tactical activities to keep programme on track
Identifies and works to remove barriers that slow or prevent the successful completion of projects and portfolios assigned to. Enlists leadership actively and as needed to assist with barriers.
Communicate and manage engagement with internal and external project stakeholders with regular cadence through a variety of mediums, including presentations, email and stretches on program status and performance. Ensures that stakeholders have up-to-date information needed for their particular function in a timely manner.
Creates and maintains excellent working relationships within the teams assigned, and across Medtronic functions and departments. Acts as a liaison between Supply Chain and other Medtronic organizations, and advocates on behalf of APAC Region and APAC Supply Chain and its strategies as needed
**Must Have: Minimum Requirements**
Bachelors degree required
Minimum of 5 years of relevant experience, or advanced degree with a minimum of 3 years of relevant experience
**Your vaccination status shall be collected during the interview and selection process referencing and in line with the Safe Management Measures at the workplace stipulated by the Ministry of Manpower.**
**Your Profile**
Tertiary qualifications in Supply Chain Operations and / or Business Management e.g. MBA
5 years consulting experience in supply chain and / or strategy service line
10 years experience in supply chain domain within multinational, matrix environment
Lean Sigma Black Belt qualified
Preferred 5 years experience in medical device
Fluent in English
Ability to lead cross-functional resources in a multicultural matrix environment
Experience in demand planning, distribution operations/logistics with demonstrable knowledge of advanced practices in Supply chain and inventory planning
Based in Singapore with 25% travel
**About Medtronic**
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Lets work together to address universal healthcare needs and improve patients lives. Help us shape the future.
**Physical Job Requirements**
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
Categories
Healthcare
Management
Business
Posted:
2022-03-01
Expires:
2022-03-31
Medtronic
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