Online Sales Consultant

Profile

OverviewnManage online sales for an award-winning luxury homebuilder!n nWho are we?n nSince 1967, Toll Brothers has been building luxury homes and communities in the best locations in the U.S. Today, weu2019re a Fortune 500 company operating in over 50 markets across more than 20 states. Weu2019re the countryu2019s premier luxury builder with the widest range of products in the industry, including traditional single-family homes, active adult, hi-rise condos, apartment rentals, urban redevelopment, and student housing. n nFrom the homes we build to the talent we recruit, we know that to be the best, we have to work with the best. Toll Brothers is a place where diverse perspectives and experiences are welcomed and where employees of all backgrounds are treated with fairness, dignity and respect. We believe every employee should feel safe to be their true and authentic self at work. Our employees are our family, and we strive to uphold the values that our founders instilled in us, creating an exceptional place to work that is inclusive to all.n nToll Brothers, Americau2019s leading luxury home builder, seeks an Online Sales Consultant to manage all aspects of online sales for our operations in Colorado and Utah. This position is fully remote.n nThe Online Sales Consultant is responsible for managing all aspects of online sales and internet lead interactions to achieve Company conversion goals. This includes but is not limited to the following: generating virtual or in-person qualified appointments to visit a community  assisting in a sale from a customer who started online , and serving as the first point of contact to deliver a luxury customer experience from a customeru2019s first interaction through handing the customer over to the onsite sales team. n nWhat are the primary responsibilities?nn Set Appointments to Generate Trafficn n Quickly respond to computer generated leads in a Toll brand appropriate manner n Qualify leads, schedule customer visits to the community and complete a handoff to the onsite sales team n Utilize phone, email and texting programs to contact leads from all available channelsn Conduct regular follow-up on a personal level based on lead rating and interestn Partner with the onsite sales team to help drive internet lead conversion to appointmentn Conduct regular prospecting thru campaigns and other appointment setting activities n n Drive Resultsn n Proactively manage digital library with information to provide customers on products, features, neighborhoods, and amenities n Monitor community websites to maintain accuracyn Virtually demonstrate model home, community/floorplan features and homesites to customers through the Toll Brothers websiten Maintain an FAQ for all communities covered as a quick resourcen Visit all communities to learn firsthand the unique selling propositions, home designs, home sites, location, surrounding area and amenitiesn Utilize core applications such as Salesforce, Pivotal, Microsoft Office applications, E1, etc. to complete business needs and update our customer informationn Prepare and present project review forms for all divisions covered as neededn Provide weekly comments/insights for the future community and online sales weekly sales reportsn Attend and participate in sales meetings, future community start up meetings, and monthly marketing meetings as neededn Visit communities monthly within your assigned geographic territory n n Customer Servicen n Provide customers an exceptional experience who contact us through online lead forms, chat or phone calls, building relationships and learning about the customeru2019s storyn Re-direct callers and web customers to the correct department within the company when necessaryn Provide general overview of the new home building process and set expectations on the next stepsn Coordinate with the marketing team to nurture and build interest for Coming Soon community leads databasen Survey customers and update customer records based on their responsen Follow up after visit to ensure the community was a fit or provide another optionn Maintain chat availability on TollBrothers.com for easy access for customersn Send congratulations video email to customers once agreement is reportedn nnThis is an excellent opportunity to join one of the nation's most respected companies!n nQualificationsnDoes this describe you?nn Focus on the customer through:n n Understanding of the customer needs and Toll Brothers offerings to create win-win solutionsn Builds business partnerships as a trusted advisor relationshipn n Selling: uses sales techniques to develop leads and gain customer commitmentn Collaboration: ability to work with and learn from internal partners (Onsite Sales, Marketing, Operations) across multiple departments to serve the customer and generate salesn Communication: when speaking and writing, uses appropriate grammar, organizes ideas clearly, and articulates ideas concisely with easen Willingness to take on additional responsibilities outside the scope of your job dutiesnnDo you have these qualifications?nn Essential: n n 2 years sales or customer service experiencen Excellent written and verbal communication skillsn Solid planning and multi-tasking skillsn Real Estate license is required in some statesn Weekend availability is required n Maintains a full-time, 5-day work week n Travel may be required based on areas of coveragen Must reside within areas of coverage n nnn Preferred: n n Bacheloru2019s degreen 3 years new home sales experiencen New home construction knowledge n CRM knowledgen nnThe salary for this position is $45,000-$60,000 plus a sales commission program and a mobile device allowance.n nWe offer an excellent benefits package that includes comprehensive medical/dental, 401(k) with a company match, discounted stock purchase, discounts on mortgages, homes, appliances, and much more!nCome see why Toll Brothers has been attracting and retaining some of the best professionals in the industry!n nAPPLY ONLINE TODAY!n nToll Brothers is committed to ensuring equal employment opportunity. All employment decisions, policies, and practices are in accordance with applicable federal, state, and local anti-discrimination laws. Toll Brothers will not engage in or tolerate unlawful discrimination (including any form of unlawful harassment) on account of a person's sex (including pregnancy), age, race, color, religion, national origin, ancestry, citizenship, physical or mental disability, sexual orientation, gender nonconformity, status as a transgender individual, gender identity, genetic information, marital status, family responsibility, armed services, or any other status protected by law.n n n n#LI-Remote

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