Workforce Scheduler- Omaha - Military Veterans

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Accenture Flex offers you the flexibility of short-term, project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNEu2019s 100 Best Companies to Work For and DiversityIncu2019s Top 50 Companies for Diversity lists.As an Accenture Flex employee, youu2019ll apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accentureu2019s clients, youu2019ll work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address todayu2019s biggest business challenges. Youu2019ll receive competitive rewards and access to benefits programs and world-class learning resources. The Workforce Analyst is a key member of the service operations team. Achieve customer support service levels by accurately forecasting, planning and scheduling calls contacts or work volumes and staff vendors to ensure optimal performance. Provide ongoing and frequent interaction with management operations, staff, vendors or clients, as required, to achieve optimum results. Key Responsibilities: Understand Workforce Management needs and assist on scheduling and real time monitoring. Assists in discussions regarding new hire training and cross training for skills to ensure staffing is maintained at the forecasted level. Collect, organize, analyze, and research data for trends and apply to the skilling processes. Participate in maintaining the skilling and scheduling templates for the employees along with gaining understanding of the reports regarding performance. * Must be available for work Saturday or Sunday as well as business hours between 8AM 5PM ET (7AM 4PM CT). Basic Qualifications Minimum of 1 year of experience in Workforce Management 1 with experience building schedules, vacation management and forecasting tools (such as IEX, Blue Pumpkin, Aspect or Verint 360 ) Preferred Qualifications 1 year in Microsoft OfficeTools working with large data sets Adaptable to learn new processes, concepts and skills Ability to work individually or on a team to identify potential impacts to call center staffing or metrics based on performance trends. Strong prioritization and time management skills COVID-19 update:The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.Subject to applicable law, please be aware that Accenture requires all employees to be fully vaccinated as a condition of employment. Accenture will consider requests for accommodation to this vaccination requirement during the recruiting process.What We BelieveWe have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (****Equal Employment Opportunity StatementAccenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Accenture is committed to providing veteran employment opportunities to our service men and women.For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement (****.Requesting An AccommodationAccenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please ****, send us an email (**** or speak with your recruiter.Other Employment StatementsApplicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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