Technical Operations Director- Insurance Consulting and Technology

Profile

Summary of Role

The Technical Operations Director will play the pivotal role in managing a skilled team who over time will be responsible for all technical product environments managed by Insurance Technology. These environments will support our Insurance Consulting and Technology (ICT) software and solutions for consumption by internal ICT staff and external clients.

Many of these environments will be hosted or transitioned to Microsoft Azure public cloud using our ICT Azure enrolment, but a number may be hybrid or hosted within traditional on-premise WTW data centers.

The Technical Operations Director and the team will be responsible for ensuring the environments are designed, built and run in robust, secure and scalable manners to best support the applications and solutions.

The Role

Responsibilities:

The responsibilities of the Technical Operations Director will include:


Leading implementation and run teams tasked with building and the ongoing run (including patching, change control etc) of technical environments
Defining best practices around Environment and Operational Design, for example Monitoring, Deployment, Change and Incident Management
Working closely with ICT Engineering leads and Solution Architects to ensure that applications and solutions are designed with operational state front of mind, reducing cost and risk of running in production environments
Liaising with Corporate IT and Information Security to ensure that standards and requirements around infrastructure and policies are understood and adopted
Implement and update Environment and Operational Design practices, and select common frameworks or tools to perform tasks (e.g. Puppet, Azure App Insights etc)
To be at the forefront of latest Operational technologies, especially within Microsoft Azure.
Act as final sign off for completion or handover of environments for our Operations team to run
Being a key escalation point in the event of Security and Incident Management. This may require activities outside of typical working hours
Oversee cost analysis and management information regarding our environments, providing periodic reports to the Head of Technical Support Operations (TSO) Escalation point for 3rd line TSO support cases that revolve around, or are dependent on the performance of our environments
Act as a primary member of the TSO Leadership Team, imparting awareness, experience and best practice for the Leadership Team to make key strategic and escalation decisions


The Requirements


Proven track record of running large technical teams looking after environments, some of which will be on different time zones
Strong knowledge of cloud technologies and hosting provisions, ideally Microsoft Azure
Accreditation in ITIL and Azure (e.g. 70-732, AZ-100, AZ-101) advantageous
Experience in managing a globally diverse function
Ability to transition between operating at a strategic level to the specific detail of a technical issue or process
Success with working with senior external stakeholders
Ability to identify and drive continuous improvement
Ability to navigate the internal workings of a global organization to ensure delivery where not all functions report directly under their control
Working with clients when required to resolve serious issues


The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com .

Willis Towers Watson is an equal opportunity employer

Willis Towers Watson believes that effectively managing a diverse workforce is vital to our business strategy. We have an obligation to our organization, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at **MEMBERS ONLY**SIGN UP NOW***.

Unsolicited Contact: Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by **MEMBERS ONLY**SIGN UP NOW***. Willis Towers Watson is an equal opportunity employer.

Company info

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