Client Operations Team Lead

Profile

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations servicesall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers.
Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at ****In todays business environment, growth isnt just about building valueit's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating modelone that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clientsby harnessing talent, data and intelligence to revolutionize their operating models.
Operations is one of four services that make up one Accenture the others are Strategy and Consulting, Interactive and Technology.
The Team Lead is responsible for overseeing all manner of operations including weekly monthly reporting, client insight requests, conflict resolution, candidate screenings, promotional development, process updates, Shift Lead communications, resource management, and client incubation relations. The Project Team Lead is accountable for attending weekly meetings with different client members to plan and coordinate team wide process updates, product launches, and the resulting feedback reporting for project value creation. Communication between the project team members and the client is essential and a key component of the role.The Team Lead will have the following responsibilities:
Meeting metrics SLAs
Improve operating efficiency
Managing team Developing people
Developing maintaining a healthy relationship with client counterparts
Managing terms and conditions of the expected project deliverables
Coordinate and manage assigned capability roles
Makes independent decisions, which have major day to day impact in area of responsibility, and may influence the direction of other areas.
Basic Qualifications
GED higher education preferred
1 year of experience in a Team Lead, SME or Supervisor in an operations contact center
Preferred Qualifications
Bachelor s Degree in any field
Minimum 1 year experience in end to end incubation of multiple processes communicating with client stakeholders directly
Experience working with Global Teams training, providing feedback, planning workload
Minimum 6 months of management reporting experience
Minimum 6 months managing measured productivity of team and productivity driven operations
Proven strong communication skills with all levels of employees and management
Ability to perform special projects as needed in addition to daily responsibilities
Strong organizational skills
Program and Client Management experience
COVID-19 update:
The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.
Subject to applicable law, please be aware that Accenture requires all employees to be fully vaccinated as a condition of employment. Accenture will consider requests for accommodation to this vaccination requirement during the recruiting process.
What We Believe
We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (****Equal Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Accenture is committed to providing veteran employment opportunities to our service men and women.
For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement (****.
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please ****, send us an email (**** or speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
Categories
Human Resources
Posted:
2022-02-25
Expires:
2022-03-27
Accenture

Company info

Sign Up Now - ConsultingCrossing.com