Quality Assurance Senior Consultant

Profile

:,ActualValueFromSolar:null},{QuestionName:External Title,AnswerValue:Quality Assurance Senior Consultant,VerityZone:formtext4,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Employment Type,AnswerValue:Full-time ,VerityZone:formtext16,QuestionType:radio,ActualValueFromSolar:null},{QuestionName:About Us,AnswerValue:u003cp dir=ltr\u003eu003cfont style=font-size:16px;\u003eu003cfont style=color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\u003eu003ca href=****target=_blank\u003e**MEMBERS ONLY**SIGN UP NOW***..u003c/au003eu0026nbsp;(NYSE: RLGY) is the leading and most integrated provider of U.S. residential real estate services, encompassing franchise, brokerage, and title and settlement businesses as well as a mortgage joint venture. Realogy’s diverse brand portfolio includesu003cstrongu003eu0026nbsp;u003c/strongu003esome of the most recognized names in real estate: u003ca href=****target=_blank\u003eBetter Homes and Gardens® Real Estateu003c/au003e, u003ca href=****target=_blank\u003eCentury 21®u003c/au003e, u003ca href=****target=_blank\u003eColdwell Banker®u003c/au003e, u003ca href=****target=_blank\u003eColdwell Banker Commercial®u003c/au003e, u003ca href=****target=_blank\u003eCorcoran®u003c/au003e, u003ca href=****target=_blank\u003eERA®u003c/au003e, u003ca href=****target=_blank\u003eSothebyu0027s International Realty®u003c/au003e. Using innovative technology, data and marketing products, best-in-class learning and support services, and high-quality lead generation programs, Realogy fuels the productivity of independent sales agents, helping them build stronger businesses and best serve today’s consumers. Realogyu0027s affiliated brokerages operate around the world with approximately 190,000 independent sales agents in the United States and more than 112,000 independent sales agents in 113 other countries and territories. Recognized for nine consecutive years as one of theu0026nbsp;u003ca href=****target=_blank\u003eWorld’s Most Ethical Companiesu003c/au003e, Realogy has also been designated a u003ca href=****target=_blank\u003eGreat Place to Worku003c/au003eu0026nbsp;and one of u003ca href=****target=_blank\u003eForbes’ Best Employers for Diversityu003c/au003e. Realogy is headquartered in Madison, New Jersey.u003c/fontu003eu003c/fontu003eu003c/pu003eu003cp dir=ltr\u003eu003cfont style=font-size:16px;\u003eu003cfont style=color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\u003eAt Realogy, diversity fuels success – for our company and for our employees. We strive to be the preferred company for diverse talent, committed to creating an inclusive environment that encourages everyone to succeed. u003cstrongu003eWe pursue talent u003c/strongu003e– strategic thinkers who are eager to innovate, focused on execution and accountable for results. u003cstrongu003eWe value diversity u003c/strongu003e– respecting backgrounds, cultures, perspectives.u003c/fontu003eu003c/fontu003eu003c/pu003eu003cp dir=ltr\u003eu003cfont style=font-size:16px;\u003eu003cfont style=color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\u003eYou’ll find our commitment to diversity reflected in our achievements:u003c/fontu003eu003c/fontu003eu003c/pu003eu003cul dir=ltr\u003eu003cliu003eu003cfont style=font-size:16px;\u003eu003cfont style=color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\u003eForbes 2020 Best Employers for Diversity.u003c/fontu003eu003c/fontu003eu003c/liu003eu003cliu003eu003cfont style=font-size:16px;\u003eu003cfont style=color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\u003eRecognized on the 2020 Human Rights Campaign u003ca href=****target=_blank\u003eCorporate Equality Index u003c/au003e.u003c/fontu003eu003c/fontu003eu003c/liu003eu003cliu003eu003cfont style=font-size:16px;\u003eu003cfont style=color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\u003eRecognized for gender diversity on our board of directors by Executive Women of New Jersey and Women’s Forum of New York.u003c/fontu003eu003c/fontu003eu003c/liu003eu003cliu003eu003cfont style=font-size:16px;\u003eu003cfont style=color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\u003eFirst residential real estate company to endorse theu0026nbsp;u003ca href=****Act target=_blank\u003eEquality Actu003c/au003eu0026nbsp;and fully supportu0026nbsp;u003ca href=****1447 target=_blank\u003e H.R. 1447u003c/au003eu0026nbsp;amending the Fair Housing Act to include LGBTQ as protected classes.u003c/fontu003eu003c/fontu003eu003c/liu003eu003c/ulu003eu003cp dir=ltr\u003eu003cfont style=font-size:16px;\u003eu003cfont style=color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\u003eWith diversity, we succeed together. We hope you’ll join us.u003c/fontu003eu003c/fontu003eu003c/pu003eu003cp dir=ltr\u003eu003c/pu003eu003cp dir=ltr\u003eu003cfont style=font-size:16px;\u003eu003cfont style=color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\u003eCartus is theu0026nbsp;u003ca href=****target=_blank\u003etrusted industry leaderu003c/au003e, guiding clients through thousands of corporate relocation programs, large and small, unique and complex. Ideally equipped to lead, Cartus is ready to help your business – whenever, wherever your relocation program is headed. For more than 60 years, Cartus has helped relocating employees and their families find their way to new homes, new communities, and new experiences. We do it through an unwavering focus on listening and delivering services, solutions, and expertise that respond to their needs and the needs of their companies around the world. Whatever the move or location, we couple personal attention with the expertise gained through more thanu0026nbsp;4 million moves and a diverse client base.u003c/fontu003eu003c/fontu003eu003c/pu003eu003cp dir=ltr\u003eu003c/pu003e,VerityZone:formtext36,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:EEO Statement,AnswerValue:EOE AA M/F/Vet/Disability,VerityZone:formtext34,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:State/Province/Region,AnswerValue:Texas ,VerityZone:formtext25,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:City,AnswerValue:Irving,VerityZone:formtext19,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Company,AnswerValue:Cartus,VerityZone:formtext1,QuestionType:single-select,ActualValueFromSolar:null}],GQId:2764,isGQResponsive:true,isActive:true,isSocialReferralJobRestricted:false,localeId:1033,AutoOptionalReqId:7593BR,Title:Quality Assurance Senior Consultant - Remote,JobSiteId:7080,Link:****{Responsive_AdvancedCSS: /* Text Alignment */#N##N#.linkContainer.backgroundColor.LinkPadding.headerLinkContainer.ng-scope,#N#.homeFooterWrapper {#N##T#text-align: center;#N#}#N##N#/* Colors */#N##N#.mainInitialContainer .widgetSidebar,#N#.footerLink.responsiveWidth.ng-scope {#N##T#border: none;#N#}#N##N#/* Dimensions */#N##N#.gateway .welcomeBanner,#N#.gateway .welcomeBanner .welcome {#N##T#width: 100%;#N#}#N##N#.gateway .welcomeBanner div[configurable-image] {#N##T#width: 100%;#N#}#N##N#@media screen and (min-width: 900px) {#N##N##T#.gateway .welcomeBanner .welcome {#N##T##T#width: 381px;#N##T##T#max-width: 35%;#N##T##T#/*min-width: 25%;*/#N##T#}#N##N##T#.gateway .welcomeBanner div[configurable-image] {#N##T##T#width: 759px;#N##T##T#max-width: 65%;#N##T#}#N##N#}#N##N#.searchMainWrapper.ng-scope,#N#.searchMainWrapper.ng-scope .ng-scope {#N##T#width: 1200px;#N#}#N##N#.searchMainWrapper.ng-scope,#N#.searchMainWrapper.ng-scope .ng-scope,#N#.pageHeader .primaryHeaderLogoWrapperLink img {#N##T#max-width: 100%;#N#}#N##N#.gateway .welcomeBanner div[configurable-image] img {#N##T#width: 100%;#N#}#N##N#.gateway .welcomeBanner div[configurable-image] img,#N#.pageHeader,#N#.pageHeader .primaryHeaderLogoWrapperLink img {#N##T#height: auto;#N#}#N##N#@media only screen and (min-width: 900px) {#N##N##T#.gateway .welcomeBanner .welcome .welcomeLiner,#N##T#.gateway .welcomeBanner .backgroundImageWrapperLink,#N##T#.gateway .welcomeBanner div[configurable-image] img {#N##T##T#height: 245px;#N##T#}#N##N#}#N##N#/* Padding */#N##N#@media screen and (min-width: 1260px) {#N##N##T#.mainInitialContainer .widgetSidebar {#N##T##T#padding-right: 8px;#N##T#}#N##N#}#N##N#/* Margins */#N##N#.searchMainWrapper.ng-scope,#N#.searchMainWrapper.ng-scope .ng-scope {#N##T#margin: auto;#N#}#N##N#.pageHeader .primaryHeaderLogoWrapperLink img {#N##T#margin: 1em auto;#N#}#N##N#@media screen and (max-width: 1259px) {#N##N##T#.gateway .welcomeBanner div[configurable-image] img {#N##T##T#margin-left: 0;#N##T#}#N##N#}#N##N#/* Display Properties */#N##N##resumeBuilderBox {#N##T#display: none;#N#}#N##N#@media only screen and (max-width: 900px) {#N##N##T#.gateway .welcomeBanner,#N##T#.gateway .welcomeBanner .welcome,#N##T#.gateway .welcomeBanner div[configurable-image] {#N##T##T#display: block;#N##T#}#N##N#}#N##N#@media only screen and (min-width: 900px) {#N##N##T#.gateway .welcomeBanner .welcome,#N##T#.gateway .welcomeBanner div[configurable-image] {#N##T##T#display: inline-block;#N##T#}#N##N#}#N##N#/* Object Fit Properties */#N##N#.gateway .welcomeBanner .backgroundImageWrapperLink img {#N##T#object-fit: cover;#N#}#N##N#/* Position Properties */#N##N#.mainInitialContainer .widgetSidebar {#N##T#position: relative;#N##T#top: auto;#N##T#left: auto;#N##T#right: auto;#N##T#bottom: auto;#N#},Responsive_BackgroundColor: #ffffff,Responsive_BackgroundImage: ****#747474,Responsive_BaseFontFamily: \u0027Helvetica Neueu0027, Helvetica, Arial, sans-serif,Responsive_BaseFontSize: 16px,Responsive_ButtonBackgroundColor: #004943,Responsive_CompiledCSS: /* remember to define focus styles! */input,select,.control,.ui-selectmenu-button,textarea,.pseudocheckbox,.pseudoradio,.controlWrapper,.textAreaWrapper,.lightBorder,.themed .ui-selectmenu-button,.ui-state-default { border-color: #747474;}.baseFontColor { color: #747474;}.baseColorPalette { background-color: #ffffff; 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Handles escalated issues from the department, the client and the suppliers. Analyze service evaluations for trends and coaching opportunities.u003cbru003eu0026nbsp;u003cbru003eu003cstrongu003eMajor Duties and Responsibilitiesu003c/strongu003e:u003c/fontu003eu003c/fontu003eu003cul dir=\ltr\\u003eu003cli style=\text-autospace:none;\\u003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eDirect interaction with Clients for questions/issues/problem resolutions.u003c/fontu003eu003c/fontu003eu003c/liu003eu003cli style=\text-autospace:none;\\u003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eActs as a resource to the department when problems / issues arise.u003c/fontu003eu003c/fontu003eu003c/liu003eu003cli style=\text-autospace:none;\\u003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eMaintains Service Issue Tracking database.u003c/fontu003eu003c/fontu003eu003c/liu003eu003cli style=\text-autospace:none;\\u003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eReconciles service evaluations for monthly and year to date service statistics.u003c/fontu003eu003c/fontu003eu003c/liu003eu003cli style=\text-autospace:none;\\u003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eReviewing completed survey results to get complaints addressed with staff and brokers.u003c/fontu003eu003c/fontu003eu003c/liu003eu003cli style=\text-autospace:none;\\u003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eIdentifying and processing Interim Surveys on a weekly basis.u003c/fontu003eu003c/fontu003eu003c/liu003eu003cli style=\text-autospace:none;\\u003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eAssists in monitoring division’s policy and procedures for compliance.u0026nbsp;u003c/fontu003eu003c/fontu003eu003c/liu003eu003cli style=\text-autospace:none;\\u003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eProvides support and assistance to the team to achieve higher performance levels.u0026nbsp;u003c/fontu003eu003c/fontu003eu003c/liu003eu003cli style=\text-autospace:none;\\u003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eInteracts with brokers to address agent performance at the transactional level.u003c/fontu003eu003c/fontu003eu003c/liu003eu003cli style=\text-autospace:none;\\u003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eManages Mortgage escalation process for Network Brokers/Clients.u003c/fontu003eu003c/fontu003eu003c/liu003eu003cli style=\text-autospace:none;\\u003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eHandles and negotiates write-off / service gestures for the least impact of loss of revenue as dictated by management.u003c/fontu003eu003c/fontu003eu003c/liu003eu003cli style=\text-autospace:none;\\u003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003ePerforms staff call reviews on a regular basis using call calibration forms.u003c/fontu003eu003c/fontu003eu003c/liu003eu003cli style=\text-autospace:none;\\u003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eAssists in projects as needed by management.u003c/fontu003eu003c/fontu003eu003c/liu003eu003cli style=\text-autospace:none;\\u003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eAbility to analyze data and create material to include in presentations for all levels of management.u003c/fontu003eu003c/fontu003eu003c/liu003eu003cli style=\text-autospace:none;\\u003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eCreate training/educational materials for staff to assist in education and implementation of new ideas/processes.u003c/fontu003eu003c/fontu003eu003c/liu003eu003c/ulu003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu0026nbsp;u003cbru003eu003cstrongu003eSelection Criteriau003c/strongu003e:u003c/fontu003eu003c/fontu003eu003cul dir=\ltr\\u003eu003cli style=\text-autospace:none;\\u003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu003cspan style=\color:black;\\u003ePrevious Affinity experience required.u003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/liu003eu003cli style=\text-autospace:none;\\u003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu003cspan style=\color:black;\\u003eReal estate experience preferred.u003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/liu003eu003cli style=\text-autospace:none;\\u003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu003cspan style=\color:black;\\u003eAdvanced knowledge of Cartus systems u003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/liu003eu003cli style=\text-autospace:none;\\u003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu003cspan style=\color:black;\\u003eCollege Degree preferred.u003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/liu003eu003cli style=\text-autospace:none;\\u003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu003cspan style=\color:black;\\u003eStrong analytical and problem solving skills expertiseu003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/liu003eu003cli style=\text-autospace:none;\\u003eu003cfont style=\font-size:16px;\\u003eu003cfont style=\color:undefined;font-family:verdana,geneva,sans-serif;size:undefined;\\u003eu003cspan style=\color:black;\\u003eStrong Leadership and sales skillsu003c/spanu003eu003c/fontu003eu003c/fontu003eu003c/liu003eu003cli style=\text-autospace:none;\\u003eu003cfont style=\font-size:16px;\\u003eu003cfont 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